Internal and external customer service is the life-blood of your organization. The kind of service that makes a positive, lasting impression to your customers take more than simple courtesy. It starts with understanding what good service is from your customers’ point of view.
What you do, how you do it, how well it must be done, and proving you can do it again. Those are the fundamentals.
WOW customer service means creating a memorable experience for every customer. It means meeting expectations and satisfying needs and in such a way that you're seen as easy to do business with. The customer who experiences all of this will be your customer again and again.
When you deliver “knock your socks off” service, everybody wins: your customer, your company, and you! Customers don't distinguish between you and the company you work for. Nor should they. Your customer's way of thinking, you are the company.
Customers don't know how things get done behind doors marked EMPLOYEES ONLY.