Learn techniques for future-focused feedback.

Define and differentiate coaching and mentoring.

Identify why managers avoid coaching and mentoring.

Discuss a number of common cognitive biases in decision making under uncertainty.

Understand the focal areas of crisis management, including contingency planning, crisis recognition, crisis containment and crisis resolution.

Understand that communication is one of the key drivers of effective crisis management.

Know the full costs (and benefits) attributable to employee turnover.

Understand the traditional employee withdrawal process and the limitations associated with the process.

Understand how to properly assess employee job satisfaction and reasons for leaving, including common mistakes made by organizations.

Discuss the utility of strengths development for creating success.

Cite examples of companies using strengths and identify the usefulness of the tool for these organizations.

Examine the shadow side of strengths and possible negative impacts of mismanaged talents.

Enable participants to identify workplace behaviors, which may compromise the organization’s intellectual property (IP) interests.

Identify and analyze the forces underlying the globalization of economic activity.

Appreciate and assess the competitive implications of structural and demographic changes in the world economy.

Identify and discuss the organization’s competencies required for various leadership levels within the organization.

Define culture and the culture of company.

Identify stages of the change process and how to help employees work through those steps of change and transition.

Develop an understanding of the importance of organizational culture.

Learn how culture is created, how it manifests itself within the organization, and how organizations can capitalize on their own culture.

Learn the basics of organizational change, including why people resist change and how this resistance can be overcome.

Understand how culture can promote change and, in turn, how best to manage a change in culture.

Employ audience analysis techniques (How to answer questions, and then get back on track, etc.).

Establish a vision for an organization or sub-unit.

Manage resources effectively, especially human capital and social capital, in an ethical manner.

Define the strategic management process and the role the process plays in organizational success.

Analyze external environment and internal organization.

Select strategies an organization or subunit can use to reach its vision.

Examine the major drivers of supply chain performance.

Identify the impact of supply chain execution on project cost, schedule and quality.

Define and discuss the “twenty minute planning vs. the twenty second decision” paradox.

List best practices for turning a work group into a strategic team.

Gain additional understanding of the importance of open communication skills and trust (Exercise International).

Define the term “competencies” and why they are critical for employee development.