Portinars Presents

CONFLICT MANAGEMENT

Understanding Integrity Based Communications

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COURSE OVERVIEW

The goal of this course is to connect with others. The observation is when we want to connect with people like us, we exercise what is known as “The Golden Rule,” which means,

“do unto others what you would have them do unto you.” This works when people are LIKE us. The “Titanium Rule,” which means “do unto others according to their preferences”. 

 

We learn what people’s druthers are by observing them, asking questions, watching mannerisms, noticing how they are dressed, reading their cues, noticing preferences they have etc.

 

Managers, supervisors and project team leaders must learn this rule to successfully turn conflict situations into opportunities to solve problems and build stronger work relationships.

KEY TOPICS COVERED

  • Not all disagreements have to end in arguments.  Learn strategies for resolutions

  • The 6-step approach to win-win conflict.

  • How empathic listening helps you see both sides of the disagreement

  • 8 critical mistakes successful conflict manager never make

  • Conflict as a positive motivator: - 7 benefits of a well-managed crisis

  • Getting a grip on your own anger and emotions

  • Accepting responsibility for your anger: You become angry, no none makes you angry

  • Expressing yourself without accusation, sarcasm or hostility

  • 7 steps you can take to experience your feelings without acting them out

  • Safe ways to blow off stream without venting it on people

  • How to respond to others’ anger

  • One sure-fire way to let the situation cool down before trying to resolve it

FEATURED COURSEWARE

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WHAT PARTICIPANTS WILL LEARN

  • How to overcome the feeling that negative feedback is a personal attack

  • How to turn negative self-talk into positive affirmations

  • How to avoid the 8 most common pitfalls to giving negative feedback

  • A 4-step approach to delivering feedback that’s specific, non-accusatory and get results

  • How to address a chronic disagreement and arrive at a mutually action plan for resolution

  • How to quickly de-escalate an emotional confrontation with a boss or co-worker

  • How to respond to a put-down without losing your temper

  • When confronting an angry person head-on may spell disaster

TARGET AUDIENCE

  • Staff

  • Employees

  • Executives

  • Leaders

  • Managers

  • Supervisors

REQUIREMENTS

  • Basic desktop, laptop or tablet

  • Microphone and speakers or headset with microphone

  • Webcam (optional)

EACH COURSE INCLUDES

Thoroughly researched and unabridged course materials

Course handouts delivered via email

Expert teaching, troubleshooting and in session coaching

Helpful, self-assessments to evaluate your performance session by session

Action time where you’ll get clarity on how to apply what you’ve learned

Spotlight sessions to diagnose trouble spots

An unforgettable experience

Portinars completion certificate

This course is offered in 2 different formats

Virtual Instructor Led Training

Self-Directed Training

*Discounted bulk classes are available by request

Course Time

60 Days

Course Length

3 Hours

Class Size

N/A

Format

Self-Directed

Interaction

Low

Price

$150 per

student

Course Time

8am-12pm  

or

 1pm-5pm

Course Length

3.5 Hours

Class Size

20 Seats Max

Format

Virtual

Interaction

High

Price

$200 per 

student

WHAT STUDENTS ARE SAYING...

"The Portinar instructor was very personal and energetic. We look forward to the next session."
~Anthony Phillips, Mario Sinacola

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