Portinars Presents

CONFLICT MANAGEMENT

Understanding Integrity Based Communications

Scroll Down

COURSE OVERVIEW

The goal of this course is to connect with others. The observation is when we want to connect with people like us, we exercise what is known as “The Golden Rule,” which means,

“do unto others what you would have them do unto you.” This works when people are LIKE us. The “Titanium Rule,” which means “do unto others according to their preferences”.

We learn what people’s druthers are by observing them, asking questions, watching mannerisms, noticing how they are dressed, reading their cues, noticing preferences they have etc.

Managers, supervisors and project team leaders must learn this rule to successfully turn conflict situations into opportunities to solve problems and build stronger work relationships.

Click To View All Courses

KEY TOPICS COVERED

Not all disagreements have to end in arguments. Learn strategies for resolutions
The 6-step approach to win-win conflict.
How empathic listening helps you see both sides of the disagreement
8 critical mistakes successful conflict manager never make
Conflict as a positive motivator: - 7 benefits of a well-managed crisis
Getting a grip on your own anger and emotions
Accepting responsibility for your anger: You become angry, no none makes you angry
Expressing yourself without accusation, sarcasm or hostility
7 steps you can take to experience your feelings without acting them out
Safe ways to blow off stream without venting it on people
How to respond to others’ anger
One sure-fire way to let the situation cool down before trying to resolve it

FEATURED COURSEWARE

WHAT PARTICIPANTS WILL LEARN

How to overcome the feeling that negative feedback is a personal attack
How to turn negative self-talk into positive affirmations
How to avoid the 8 most common pitfalls to giving negative feedback
A 4-step approach to delivering feedback that’s specific, non-accusatory and get results
How to address a chronic disagreement and arrive at a mutually action plan for resolution
How to quickly de-escalate an emotional confrontation with a boss or co-worker
How to respond to a put-down without losing your temper
When confronting an angry person head-on may spell disaster